|Email text only||30 – 50 kb|
|Email with attachement,
i.e document or photo
|350kb – 4mb|
|Downloading a song||6mb|
|Downloading an app||30mb – 100mb|
|Making a vide call
with an app/minute
Your mobile services cannot be used overseas.
Charges for mobile roaming (i.e. for calls, SMS and data) are usually significantly higher than within Australia and also higher than charges for making international calls from Australia. Importantly, you may also be charged for receiving calls and SMS when using your service overseas. Making and receiving calls/SMS overseas is not included in your monthly allowance and you will be required to pay these charges in addition to your monthly charge. Therefore, even short periods of international mobile roaming can generate a very high bill.
Please contact us if you wish to receive more information on international mobile roaming.
Your service is provided using the Optus network.
We are responsible for the service that we are providing to you, and we will be there to help in case you have any feedback or wish to complain. To learn more about the coverage that your mobile network offers, please refer to the coverage map(s) below. Please note that actual coverage depends on numerous factors, including local geographic and structural/buidling conditions. Therefore, we recommend, if possible, to test coverage at your specific location, e.g. using the mobile of a friend who already uses the network etc.
We will bill you monthly in arrears and your bill will be emailed or available for download.
You can pay your bill free of charge via direct debit or credit card or by cash in our office.
Our financial hardship policy is available here: financial hardship
Where we supply hardware, e.g. a modem, router, mobile phone etc., you are most likely entitled to a warranty under the Competition and Consumer Act and we are responsible for dealing with any warranty matters on your behalf with the manufacturer.
IF WE HAVE SUPPLIED THE HARDWARE, IT IS Our RESPONSIBILITY TO DEAL WITH WARRANTY MATTERS.
We provide one year warranty to all rental hard wares free of charge.
please contact us for more information regarding hard ware warranty.
Warranty details are found here:Hardware warranty
If you would like to appoint an authorised representative who deals with us on your behalf or if you wish to use an advocate, please contact us. If you wish to appoint an authorised representative,
please use this form:Authorised_Representative_Form.pdf
We are here to help! Please contact us if you wish to give feedback or make a complaint. A summary of our complaint handling process is available here: complaint-handling-process