Delivery

The tour Confirmation/Voucher will be delivered via email in 1-3 business days.  If you do not receive any Confirmation/Voucher from our reservation team please contact us. We can also send Confirmation/Voucher by mail ;

You can also pick up your printed vouchers at our Sydney office during our business hours.

Service guarantees

Our booking and advisory services come  with a guarantee that:

If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.

Travel Documents

Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.  If you have booked online, you should print out and retain your travel documents as provided to you by the website (or in a follow up email we send you). 

ご相談は気軽にお電話、またはシドニー店頭までご来店下さい。

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2019年クリスマスの連休
12月25日(水):お休み
12月26日(木):お休み

2019年年末の連休
12月30日(月):10−18
12月31日(火):10−14
01月01日(水):お休み

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翌営業日に順次対応させて頂きます。



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050-6864-7099
オーストラリアから
02-9286-3774
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土:10am-15pm
日,祝:定休日
 
シドニー現在時刻:10:37